Requesting an account deletion

If you are a registered PUMA app user, you can ask to have your account deleted directly on the PUMA app.

To do so, follow the steps below:

1. Log into your user account on the PUMA app.
   Note: Please ensure that you are logged in in the correct country; you can change your country by going to “Account > Settings > Country & Language”
2. Once you're logged in, go to “Account > Help”.
3. Tap on FAQ.
4. In the FAQ section, choose "Delete account", the link will load a disclaimer.
5. Read the full disclaimer and confirm that you wish to delete your account.

Once we've received your request, you’ll receive a notification confirming account deletion and letting you know the average processing time for account deletion in your country.