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Requesting an account deletion

If you are a registered PUMA app user, you can ask to have your account deleted directly on the PUMA app.

To do so, follow the steps below:

  1. Log into your user account on the PUMA app.
    : Please ensure that you are logged in in the correct country; you can change your country by going to “Account > Settings > Country & Language”
  2. Once you're logged in, go to “Account > Help”.
  3. Tap on FAQ.
  4. In the FAQ section, choose "Delete account", the link will load a disclaimer.
  5. Read the full disclaimer and confirm that you wish to delete your account.

Once we've received your request, you’ll receive a notification confirming account deletion and letting you know the average processing time for account deletion in your country.

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