Return Information
In addition to your legal cancellation right, PUMA offers you voluntarily an additional right to return goods purchased in the PUMA online shop free of charge.
How to return
We offer free returns following the below return method up to 30 days after delivery. You can arrange a collection directly with Evri or drop the return at your closest Evri Parcelshop.
Use the return label provided in your parcel, or if you don't have a return label, you can register your return via the Evri Return Portal by following the steps below:
Parcel Returns Service | Courier Returns | Evri
- Click on the Return Portal link, search for PUMA and fill out the form.
- Either generate a QR code or print out your return label and include the completed return note inside your parcel.
- Attach the return label to the outside of your parcel or take your QR and hand it over at the nearest Evri Parcelshop.
- Please keep hold of your returns receipt.
- It will not be possible to process a refund without a valid proof of returns receipt or tracking number.
Please note that we only offer a returns service with Evri, and not DPD.
It can take up to 14 working days for us to receive the goods, conduct our quality checks and issue the refund. We will carry out the reimbursement using the same method of payment that you used for the initial transaction.
Exchanges
It is not possible to exchange your purchased styles for technical reasons. Please place a new order on uk.puma.com/gb/en