Return Information
In addition to your legal cancellation right, PUMA offers you voluntarily an additional right to return goods purchased in the PUMA online shop free of charge. You may return goods without stating any reasons within 60 days from delivery on orders placed on or before 21st December, provided the goods are complete, unused and undamaged. Returns must be made within 30 days of purchase after the 21st December.
How to return
We offer free returns following the below return method up to 30 days after delivery. Please use the return label provided within your parcel and hand in at your closest Evri parcelshop:
Evri - The New Hermes | Cheap Parcel Delivery & Courier Service
If you don't have a return label, You can return your order by creating your own return label via the Evri Return Portal and by following the steps below:
- Click on the Return Portal link, search for the PUMA brand and fill out the form.
- Either generate a QR code or print out your return label and include the completed return note inside your parcel.
- Attach the return label to the outside of your parcel or take your QR and hand it over at the nearest Evri service location: Find your nearest ParcelShop.
- Please keep the receipt/Proof of Postage - This will be required to investigate any issues with your return. It will not be possible to process a refund without the Proof of Postage.
Bear in mind that the created return label is only valid for 7 days after creation.
Once we have received the goods, you will be reimbursed within 14 days of us receiving the goods and conducting our quality checks. We will carry out the reimbursement using the same method of payment that you used for the initial transaction.
Exchanges
It is not possible to exchange your purchased styles for technical reasons. Please place a new order on uk.puma.com/gb/en